Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Kheilo. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Note: Potential delays may occur due to high volume or carrier issues.

Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping: We offer free standard shipping on all orders over £50.

Standard Shipping: For orders under £50, a flat rate of £4.99 applies.

Estimated Delivery Time: 
- United Kingdom: 7-14 business days via YunExpress/CJPacket.
- International: 10-20 business days.

*Please note: These are estimates. Actual delivery times may vary due to customs processing or high demand.*

International Shipping
We currently ship to the UK and select international locations. If you do not see your country listed at checkout, we are unable to ship there at this time.

Customs, Duties and Taxes
Kheilo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Issues
If you received your order damaged, with the wrong item, or if you did not receive your order, please contact us immediately at kheilo.store@gmail.com with photos of the issue. We will resolve the problem by offering a replacement or full refund.

Returns and Exchanges
Please refer to our Return and Refund Policy for details on how to return items.

Contact Us
If you have any questions about this Shipping Policy, please contact us:
By email: kheilo.store@gmail.com
By visiting this page on our website: www.kheilo.myshopify.com